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Terms and Conditions

Last updated: 19-01-2026

These Terms and Conditions (“Terms”) govern the provision of fleet management, storage, and logistics services by AutoGem Fleet Solutions (“we”, “us”, “our”) to our business clients (“Client”, “you”).

By engaging our services, you agree to be bound by these Terms.

1. Definitions

In these Terms, the following definitions apply:

  • “Services”: Means the vehicle storage, preparation, inspections, logistics, and fleet management services provided by AutoGem.
  • “Vehicle”: Means any car, van, or other motor vehicle entrusted to us by the Client for the purpose of the Services.
  • “Contract”: Means the agreement between AutoGem and the Client for the supply of Services, incorporating these Terms.

2. Scope of Services

We agree to provide the Services in accordance with the specific quote, service level agreement (SLA), or booking confirmation provided to the Client.

Services are strictly Business-to-Business (B2B). We do not provide services to consumers.

3. Client Obligations

To enable us to perform the Services effectively, the Client agrees to:

  • Provide accurate information regarding the Vehicles (including keys, locking wheel nuts, and security codes).
  • Ensure they have the legal authority to authorize work on or movement of the Vehicles.
  • Disclose any known mechanical faults or safety issues associated with a Vehicle prior to handover.
  • Remove all personal items and valuables from Vehicles before they are collected or stored. We accept no liability for personal items left in Vehicles.

4. Vehicle Storage and Logistics

Where Services involve storage or movement of Vehicles:

  • Storage: Vehicles are stored at our secure facilities. While we maintain high security standards, Clients must maintain their own insurance for the Vehicle unless otherwise agreed in writing.
  • Logistics: We will endeavor to adhere to agreed collection and delivery times; however, time shall not be of the essence, and we are not liable for delays caused by traffic, weather, or force majeure events.
  • Inspections: Vehicle condition reports are advisory. While we strive for accuracy, we cannot guarantee the discovery of latent mechanical defects not visible during a standard inspection.

5. Fees and Payment

Our fees are set out in our standard rate card or the specific quotation provided to you.

  • All prices quoted are exclusive of VAT, which will be charged at the prevailing rate.
  • Invoices must be paid within 30 days of the invoice date, unless otherwise agreed in writing.
  • We reserve the right to charge interest on overdue amounts at a rate of 4% above the Bank of England base rate.
  • We reserve a right of lien over any Vehicle in our possession until all outstanding invoices are paid in full.

6. Liability and Indemnity

Nothing in these Terms limits our liability for death or personal injury caused by our negligence.

Subject to the above:

  • Our total liability to the Client specifically regarding damage to a Vehicle while in our custody shall be limited to the cost of repair or the market value of the Vehicle, whichever is lower.
  • We shall not be liable for any indirect, special, or consequential loss, including loss of profit, business interruption, or loss of goodwill.
  • The Client indemnifies us against any claims, losses, or costs arising from the Client’s breach of these Terms or the unsafe condition of a Vehicle.

7. Cancellation

If you wish to cancel a scheduled Service (such as a vehicle movement or inspection), you must provide at least 24 hours’ notice.

Cancellations made with less than 24 hours’ notice may incur a cancellation fee equivalent to 50% of the agreed service cost.

8. Data Protection

We process personal data in accordance with our Privacy Policy. By using our Services, you acknowledge and agree to the data processing practices outlined therein.

9. Force Majeure

We shall not be in breach of these Terms nor liable for delay in performing, or failure to perform, any of our obligations if such delay or failure result from events, circumstances, or causes beyond our reasonable control (e.g., extreme weather, industrial disputes, or civil unrest).

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have questions regarding these Terms and Conditions, please contact:

  • AutoGem Fleet Solutions
  • Email: info@autogemfleetsolutions.co.uk
  • Phone: 01925 967686
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